Get in Touch With Us
Have a question, spotted something that looks wrong, or simply want to share a thought? This page explains how to reach us and what to expect once your message arrives.
How to Reach Us
The easiest way to contact us is by email at [email protected]. One address handles everything, so there is no need to search for the right department. Every message goes to a real person who reads it carefully.
What You Can Write to Us About
- Corrections: if a detail on the site seems out of date or inaccurate, let us know which page it is on and what you noticed.
- Questions about our content: if a section is unclear or you would like something explained in more detail, just ask.
- Feedback and ideas: suggestions for new topics or ways to make pages easier to read are always welcome.
- Technical problems: broken links, missing images or pages that will not load properly.
- Media and partnership enquiries: please include a short summary of your proposal.
Helping Us Help You
A few small details make a big difference to how quickly we can sort things out:
- Use a clear subject line, such as "Broken link on home page".
- Include the web address of the page you are writing about.
- Attach a screenshot if it helps show the problem.
- Never send passwords, bank details or card numbers. We will never ask for them.
When to Expect a Reply
We aim to answer most messages within two to three working days. During busier periods it may take a little longer, but no message is ignored. Emails sent at the weekend or on bank holidays are picked up on the next working day.
What We Cannot Help With
We are an information website. That means we cannot access, change or close accounts you hold with other services, and we cannot settle payment disputes on anyone else's behalf. For those matters, please contact the provider directly, as they hold your account records.
Your Privacy
When you email us, we use your name and email address only to reply to your message. You can read more about how we store and protect information in our Privacy Policy. Your use of this website is also covered by our Terms of Use, which we recommend reading if you have questions about how the site works.
Thank you for taking the time to get in touch. Your messages help us keep this website accurate, useful and easy to read for everyone.